Shipping & returns

Once payment is accepted or received, you will receive an email stating that the payment is successfully processed. We will then continue this process. Orders received before 14:00 GMT +1 (GMT), with 99% certainty will be processed the same day. During busy periods delivery may be delayed up to two days. 

In the event that the goods are not in stock, you will be notified with an expected delivery time. E-mail You will then have the option to modify, cancel, waiting to be sent (the second shipment at our expense). Twice the ordered goods or goods your order

We ship with DHL or PostNL 
Once submitted, you will receive receive an email with the tracking information so you can track your package to your door. The mail is sent to the address you specified in your order. 

Delivery times: the Netherlands 1-2 days / Other countries 2-6 days. is not responsible for orders delayed due to problems with GLS. If the unlikely event of a problem with the shipment of your order, we will always try to solve this problem. If the goods are not received within the expected time frame, please contact us so we can investigate. 

We ship goods to non-mailbox or postal addresses Rest Ante. 

When ordering products on delivery, enters into an agreement with This means that the package you ordered, the postman must pay. If the package for any reason will be returned to the slx21 store, you are required administrative SLX21 store above € 28.00 to pay online store incurred. In the absence of such payment, we will argue for collection to a bailiff, and any resulting costs fall on you. 

You can use most items you purchased from us, free return under certain conditions, within 14 calendar days. Returns are at the buyer's risk. This means slx21 store is not liable for damage or loss of the returned items. Ask at the post office always 3S number and save it. 

For the right way back, the payment canceled or the amount paid by you returned to your account. The value can then be used for a next order. 

When you return from the Netherlands and not send it fits through the mailbox, you can contribute to an agency of PostNL the package. Packages offer a PostNL 3S code. With this code it is possible for you to send to follow through the site PostNL the package away and so to see if the package at the place of intended destination. You should always ask the post office to the 3S number. 

Once we have processed the return we will send you an email confirmation. You will not replace your returned item received. We will pay back the amount you pay. 

The payout period begins when your return is processed by us. 

If your order is paid with VISA, you can use after the processing date of your return or cancellation of your account expect. The amount within five working days If you pay by bank transfer, credit card or Maestro, please note a processing time of three weeks. 

If an article from the conditions of invoice or packing slip return, then canceled the payment obligation. In that case we can also decide not to consider future orders. If in doubt, contact our customer service. 

Expected Delivery Times Europe shipments: 

BE = 1 day 
DE = 2 days 
DK = 2-3 days 
SE = 2 to 5 days 
UK = 2-4 days 
FI = 3-6 days 
N = 2-5 days 
CH = 2-3 days 
AT = 2-3 days 
LUX = 1-2 days 
FR = 2-4 days 
ES = 3-4 days 
POR = 3 to 5 days 
PL = 2-4 days 

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